Privacy Policy

Information We Collect

Information you give us. When you call, text, email, fill out a form on our website, or submit a Google lead form, we may collect your name, phone number, email address, service address, and any details you share about your plumbing or sewer issue.

Information collected automatically. Like most websites, we may collect your IP address, browser type, device type, pages visited, and referring website through cookies and similar tools, including Google Analytics and Google Ads conversion tracking.

How We Use Your Information

We use the information we collect to:

• Respond to your request and schedule service
• Provide estimates, invoices, and follow up on completed work
• Send appointment reminders and service updates by phone, text, or email
• Improve our website and advertising
• Comply with legal obligations

We do not sell your personal information.

Text Messaging

If you provide your mobile number, you agree that we may contact you by text about your service request. Message and data rates may apply. Reply STOP at any time to opt out.

Sharing Your Information

We may share information with service providers who help us run our business, such as scheduling software, payment processors, and marketing platforms. These providers may only use your information to perform services for us. We may also share information when required by law or to protect our rights.

Google Lead Forms and Advertising

If you submit your information through a Google lead form ad, Google collects that information and sends it to us. Google's use of your data is governed by Google's privacy policy. We use Google Ads and Google Analytics, which may use cookies to measure ad performance. You can manage ad settings at adssettings.google.com.

Cookies

You can disable cookies in your browser settings. Some site features may not work properly if cookies are turned off.

Your California Privacy Rights

If you are a California resident, you have the right to request what personal information we have collected about you, request that we delete it, and to not be discriminated against for exercising these rights. To make a request, contact us using the information below. We do not sell personal information, so there is no need to opt out of sale.

Data Retention

We keep your information as long as needed to provide service, maintain records, and meet legal requirements.

Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

Children

Our services are not directed to anyone under 18, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last revised.

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